ISO 10004:2012 Quality management - Customer satisfaction - Guidelines for monitoring and measuring

standard by International Organization for Standardization, 09/15/2012

Full Description

ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.

ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.