ISO 9004:2018 Plus Redline Quality management - Quality of an organization - Guidance to achieve sustained success (includes Redline Version)

standard by International Organization for Standardization, 04/01/2018

Full Description

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.

ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.

ISO 9004:2018 is applicable to any organization, regardless of its size, type and activity.