Full Description

This slide presentation outlines information on the AWWA publication, "Avoiding Rate Shock: Making the Case for Water Rates." Goals of the project include:analyze how community decision-makersset goals;explore how utilities can align rateswith the best interests of thecommunities they serve; and,provide practical tools for buildingstakeholder support for necessary rateincreases. Findings of in-depth interviews withvarious categories of stakeholders included: water is under-valued, whichincreases challenges in gettingrate increases accepted; consistent communicationpromotes credibility it's never too late to start doing theright thing - think long-term andplan beyond the current crisis; and, billingpracticesand ratestructureoptions canaffectcustomerreactionsandacceptanceof rateincreases.

Product Details

Edition: Vol. - No. Published: 02/01/2005 Number of Pages: 27 File Size: 1 file , 1.7 MB