AWWA JAW24278 Journal AWWA - Cultivating Consumer Confidence Through Communication

Journal Article by American Water Works Association, 10/01/1988

Wendel, Douglas P.

Full Description

The old adage - "How you communicate is as important as what you communicate" - is especially true regarding public relations between a water utility and its customers. A utility will not be perceived as trustworthy, even if it provides the cleanest, safest water possible; it has to be a visible part of the community, and it must communicate on a regular basis with its constituency.

Product Details

Edition: Vol. 80 - No. 10 Published: 10/01/1988 Number of Pages: 3 File Size: 1 file , 2 MB