AWWA CSC59665
Building a Better EBPP Mousetrap: The "One Contact" Payment Solution
Conference Proceeding by American Water Works Association, 04/07/2004
Hamilton, Sharon
Full Description
This slide presentation outlines information on electronic bill payment systems. Topics covered include: bill payment options, the old and the new; challenges facing utilities; how bill payment technology can help you overcome the challenges; a discussion of the top 5 electronic payment features that reduce costs while increasing customer choice and loyalty; and, presentation of a water utility case study.