AWWA M5
M5: Water Utility Management
Handbook / Manual / Guide by American Water Works Association, 2005
Full Description
This manual provides basic training in water utility management and organizational structure.
Designed for new managers and supervisors, it covers all areas of public water utility management:
-Organizational structure
-Financial management
-Customer service
-Operations and maintenance
-Safety and security
-Emergency planning
-Human resources
-Information systems
-Legal and regulatory issues
-Public communications