AWWA JAW31504 Journal AWWA - Voice Mail for the '90s: A Case Study

Journal Article by American Water Works Association, 02/01/1992

Bales, Todd Scott

Full Description

The Monterrey Division of the California-American Water Company, after assessing the capabilities of its phone system, decided it needed a better way to provide telephone-related services to its customers. A number of options were examined, and the company chose to lease a voicemail system that allows automated notification of on-call personnel, call routing, and transmittal of messages to a large number of people. Depending on a purveyor's particular needs, voice-mail systems may allow more control of customer service and emergency response processes at a lower cost than conventional procedures.

Product Details

Edition: Vol. 84 - No. 2 Published: 02/01/1992 Number of Pages: 3 File Size: 1 file , 1000 KB