AWWA JAW37609 Journal AWWA - Water Affordability and Alternatives to Service Disconnection

Journal Article by American Water Works Association, 10/01/1994

Beecher, Janice A.

Full Description

Rising costs and rising water bills are inevitable. For customers, the problem of water affordability may result in increased arrearages, late payments, disconnection notices, and service terminations. Utilities, under increasing pressure to respond to affordabilty and disconnection problems, generally prefer assistance-oriented programs in cooperation with social agencies over rate structure modifications. In this article the author reviews available options including financial counseling, arrearage forgiveness, payment discounts, income-based payments, lifeline rates, targeted conservation, disconnection moratoria, and flow restrictions. Includes 31 references, tables.

Product Details

Edition: Vol. 86 - No. 10 Published: 10/01/1994 Number of Pages: 12 File Size: 1 file , 30 MB