AWWA CSC59659 When Customers Speak...We'd Better Listen

Conference Proceeding by American Water Works Association, 04/07/2004

Kolodziej, Ed; Taylor, Mark

Full Description

This slide presentation outlines information on customer satisfaction, focusing on understanding customers and their perceptions of water service. A case study of customer satisfaction at the City of Ann Arbor Water Utilities is outlined. Benchmarking customer satisfaction is outlined.

Product Details

Edition: Vol. - No. Published: 04/07/2004 Number of Pages: 38 File Size: 1 file , 2.5 MB